Terms of Service
Last updated: November 28, 2025
1. Agreement to Terms
By accessing or using CoPilly ("Service"), operated by CoPilly ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service, including the CoPilly Chrome Extension and website. We reserve the right to update and change these Terms at any time without notice. Continued use of the Service after any such changes constitutes your acceptance of the new Terms.
2. Description of Service
CoPilly is a B2B SaaS product delivered as a browser extension. It acts as an AI-powered writing assistant for professionals, helping them draft context-aware comments, DM replies, and connection notes for business networking platforms (specifically LinkedIn).
Important: CoPilly is a productivity tool designed for manual use ("human-in-the-loop"). It drafts content for you, but you are responsible for reviewing, editing, and manually posting or sending that content.
3. User Accounts
To access certain features of the Service, you must register for an account (typically via Google OAuth). When you register, you agree to:
- Provide accurate, current, and complete information.
- Maintain the security of your account credentials.
- Accept responsibility for all activities under your account.
- Notify us immediately of any unauthorized use.
You must be at least 18 years old to use the Service. By registering, you represent and warrant that you meet this age requirement.
4. Subscription & Payments
CoPilly offers various subscription plans with different features and usage limits (e.g., Free, Starter, Professional).
We use Paddle.com as our Merchant of Record. By subscribing to our Service, you agree to Paddle's Terms of Use and Privacy Policy. All payments, taxes, and subscription management are handled securely by Paddle. Prices are subject to change with 30 days notice. You may cancel your subscription at any time via your account dashboard, with cancellation taking effect at the end of the current billing period.
5. Acceptable Use Policy
You agree not to use the Service to:
- Violate any laws, regulations, or third-party rights.
- Violate the Terms of Service of third-party platforms (e.g., LinkedIn).
- Use automated scripts, scrapers, or bots in conjunction with CoPilly to bypass platform rate limits.
- Generate spam, harassment, hate speech, or harmful content.
- Share, distribute, or resell your account access.
- Attempt to reverse engineer or extract source code of the extension.
Platform Compliance: CoPilly is designed to be compliant by requiring manual user triggers for generation and posting. Using the tool to automate mass actions without human oversight is strictly prohibited and may result in account termination.
6. Intellectual Property
The Service, including the extension code, website, and original content, is owned by CoPilly and is protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any text context you select and the final content you post. Text drafts generated by the Service are provided for your use in lawful professional contexts.
7. Disclaimers and Limitations of Liability
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.
In no event shall CoPilly, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
8. Refund Policy
All payments are processed through Paddle.com.
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for first-time subscriptions. If you are not satisfied with our service, you may request a refund within 14 days of your initial purchase date. This applies only to the initial purchase, not renewals.
Non-Refundable Usage
Please note that AI generations (tokens) consumed are strictly non-refundable once used, as they represent computational resources that have already been paid for by us to AI providers. Refunds may be denied if we detect abuse of the policy (e.g., using the full monthly quota and then requesting a refund).
How to Request a Refund
To request a refund, please visit paddle.net or contact our support team at support@copilly.com.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
10. Contact Us
If you have any questions about these Terms, please contact us at: support@copilly.com